Privacy Policy

Your trust means everything — here’s how we protect it

Last updated: 06.2025

At Lovmie, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [www.lovmie.com], in compliance with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP).

1. Data Controller

Lovmie
Switzerland, Claridenstrasse 6, 8865 Bilten
Email: info@lovmie.com
If you are a resident of the EU or Switzerland, Lovmie is the controller of your personal data.

2. What Data We Collect

We may collect the following categories of personal data:

  • Identification & Contact Information: Name, email address, shipping/billing address, phone number.
  • Account Information: Login credentials, order history.
  • Payment Information: Processed securely via third-party payment providers.
  • Technical Data: IP address, browser type, operating system, referring URLs, device information.
  • Marketing Preferences & Communication Data.

We do not collect or process sensitive personal data (e.g. health-related data).

3. Why We Process Your Data

We collect and process your data for the following purposes:

  • To process and deliver your orders
  • To manage your account and subscriptions
  • To communicate with you (e.g. transactional emails, customer support)
  • To send marketing communications (with consent)
  • To improve our website and services
  • To comply with legal obligations

Legal bases under GDPR/nFADP: Contractual necessity, legitimate interests, consent, legal obligations.

4. How We Share Your Data

We may share your data with trusted third parties:

  • Payment processors (e.g. Stripe, PayPal)
  • Logistics and delivery providers
  • IT service providers (hosting, analytics)
  • Legal or regulatory authorities when required by law

We ensure all processors provide adequate safeguards for your data.

5. Data Transfers

If personal data is transferred outside the EU/Switzerland (e.g., to the USA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized mechanisms.

6. Data Retention

We retain your data only as long as necessary for the purposes it was collected, or as required by applicable law (e.g. tax or commercial retention obligations).

7. Your Rights

As a user in the EU or Switzerland, you have the following rights:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with your local Data Protection Authority

To exercise these rights, please contact us at info@lovmie.com.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and deliver personalized content. You may manage cookie preferences via your browser settings or through our [Cookie Policy].

9. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 info@lovmie.com
📍 Switzerland, Claridenstrasse 6, 8865 Bilten